Privacy Policy
At up0, we take your privacy seriously. This policy describes how we collect, use, and protect your personal information.
At a Glance
Data Collection
Data Usage
Data Sharing
Data Security
1. Information We Collect
Account Information
When you create an account, we collect your name, email address, company information, and payment details.
Monitoring Data
We collect URLs, endpoints, and configuration data for the services you choose to monitor. This includes response times, status codes, and availability metrics.
Usage Information
We automatically collect information about how you use our service, including pages viewed, features used, and API calls made.
Device Information
We collect device type, browser information, IP address, and general location data for security and analytics purposes.
2. How We Use Your Information
We use the collected information to:
- Provide and maintain our monitoring services
- Process payments and prevent fraud
- Send you service updates, alerts, and notifications
- Improve our service and develop new features
- Provide customer support
- Ensure security and prevent abuse
- Comply with legal obligations
We do not sell your personal information to third parties.
3. Data Sharing and Disclosure
We may share your information with:
Service Providers
Third-party vendors who help us operate our service, such as cloud hosting providers, payment processors, and analytics services.
Legal Requirements
When required by law, court order, or government regulation, or when necessary to protect our rights or safety.
Business Transfers
In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
4. Data Security
We implement industry-standard security measures to protect your data:
- End-to-end encryption for data in transit (TLS 1.3)
- Encryption at rest for stored data (AES-256)
- Regular security audits and penetration testing
- SOC 2 Type II and ISO 27001 compliance
- Multi-factor authentication for account access
- Regular employee security training
- Intrusion detection and prevention systems
While we use reasonable security measures, no system is completely secure. We cannot guarantee absolute security of your data.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide services. Specifically:
- Account data: Retained while account is active, plus 90 days
- Monitoring data: Retained per your plan (30-365 days)
- Billing records: Retained for 7 years for tax purposes
- Logs and analytics: Retained for 90 days
You can request deletion of your data at any time by contacting support.
6. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Update inaccurate or incomplete data
- Deletion: Request deletion of your data
- Portability: Export your data in a common format
- Objection: Object to certain data processing activities
- Restriction: Limit how we use your data
To exercise these rights, contact us at privacy@up0.io
7. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain your session and authentication
- Remember your preferences
- Analyze usage patterns and improve our service
- Provide relevant content and features
You can control cookies through your browser settings. Note that disabling cookies may affect functionality.
8. International Data Transfers
Our services operate globally. Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses (SCCs) for EU data
- Data Processing Agreements with all processors
- Compliance with GDPR, CCPA, and other regulations
9. Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes via email or through our service. Continued use after changes indicates acceptance of the updated policy.
Regional Compliance
GDPR (European Union)
For EU residents, we are committed to GDPR compliance. Our legal basis for processing is consent and contractual necessity. Contact our EU representative at gdpr@up0.io.
CCPA (California)
California residents have additional rights under CCPA, including the right to know what data we collect and the right to opt-out of data sales (we do not sell data).
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices: